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“When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”

-George Westerman,-

Digital transformation is a multi-step path that can take anywhere from weeks to months and with all the changes it is easy to feel frustrated. Before making any drastic changes, it is important to understand what digital transformation is and how it can benefit the organization. 

What is Digital Transformation?

Digital transformation is the process of incorporating technology to transform the way it works and give value to its consumers in all the various verticals of the enterprise. To meet the changing needs of the consumer, it is about using digital resources and technology to develop new processes or change existing ones.  

Digital transformation isn’t a one-off project you can do with and execute. Rather, it is a cultural and attitude shift requiring companies to radically change their way of operating.  

Digitization and digital transformation are often confused with digital transformation as well, but they are very different from the latter.  

  • Digitization is the method of turning any analogue material you have into a digital form, such as translating paper records into digital files.  
  • Digitalisation uses digitized information and the latest technology to turn and make processes more effective  

Although technology is based on digitization and digitalization, digital transformation is about the end-users using the technology. Organizations may carry out various digitization programs, from process automation to the introduction of new instruments.  

Yet digital transformation is not something that can be initiated by companies as initiatives. Digital transformation, instead, includes cross-cutting organizational reform that reflects on personnel, clients, and internal business processes.  

What does a Digital Transformation framework look like?  

Although digital transformation can vary widely based on unique challenges and demands of an organization, there are a few constants and common trends within current case studies and established frameworks that should be recognized by all business and technology leaders as they embark on digital transformation.  

For example, these elements of digital transformation are often cited as:  

  • Experience with customers  
  • Agility for operations  
  • Community and management  
  • Enabling Workforce  
  • Integrating emerging technologies  

What are the key trends in Digital Transformation in 2020?  

As recently reported by Enterprisers Stephanie Overby, “In 2019 the ongoing digital transformation across industries became a given. Digital transformation fatigue has also become very real at the same time. “It is a good time to ask yourself if your team gets exhausted or less active.  

For digital projects, 2020 will be a year of some reckoning. Organizations which continue to underestimate the need for change in culture do so at their own risk.  

Here are eight main trends in the digital transformation which business and IT leaders should be aware of by 2020:  

  • The rapid adoption of digital operating models, including cross-functional integrated teams;  
  • A shakeout as those who have invested in the governance of big data and analytics leapfrog their rivals.  
  • Effective use of AI learning and machine learning.  
  • Continued operations of merger and acquisition in the IT outsourcing sector.  
  • Consultancies that will shape new digital alliances.  
  • Expanding the use of the public cloud.  
  • New indicators for efficient digital transformation.  
  • More exposure to the importance of digital projects over the long term.  

What does Digital Transformation mean for your organization?  

More than 89 per cent of enterprises have either already implemented or are planning to do a digital-first business strategy. For businesses, particularly in the post-pandemic world, digital transformation is necessary to develop and get ahead. While digital transformation can mean different things for different businesses, it is possible to leverage all the benefits of digital transformation with the correct mindset of quality improvement and innovation. 



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